Plumbing, Heating & Property Services Ltd trading as PHP Services
Effective date: 19th January 2026
1. Introduction
PHP Services is committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner.
This Privacy Policy explains how we collect, use, store, and protect personal data when you:
Visit our website or use our online forms
Enquire about or sign up to a Care Plan
Request services or quotations
Communicate with us by phone, email, SMS, WhatsApp, or other channels
This policy applies to domestic customers, landlords, letting agents, and business contacts.
2. Who We Are (Data Controller)
Company name: Plumbing, Heating & Property Services Ltd
Trading name: PHP Services
Registered office: Maynes Workshop, Maynes Farm, St Albans, Hertfordshire, AL3 6AF
Email: [email protected]
Telephone: 01727 226264
For the purposes of UK data protection law, PHP Services is the data controller.
3. The Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity & Contact Information
Name
Postal address
Email address
Telephone number
3.2 Property & Service Information
Property address
Property type (owner-occupied / rental)
Fuel type and appliance details
Service history and inspection results
3.3 Financial Information
Payment method details (processed securely by third-party payment providers)
Invoicing and transaction records
3.4 Communications
Emails, messages, and call records
Notes relating to enquiries, bookings, and support requests
3.5 Technical & Website Data
IP address
Browser type and device information
Website usage data (via cookies or analytics tools)
4. How We Collect Your Data
We collect personal data when you:
Complete online forms or request a callback
Contact us by phone, email, or messaging services
Sign up to a Care Plan or add-on service
Allow cookies or analytics tools on our website
Engage with marketing communications
5. How We Use Your Personal Data
We use personal data for the following purposes:
5.1 Service Delivery
Assess eligibility for Care Plans and services
Arrange inspections, servicing, and repairs
Communicate with you about appointments and service updates
Maintain service records and compliance documentation
5.2 Contract & Account Management
Set up and administer Care Plans
Process payments and manage billing
Handle cancellations, renewals, and plan changes
5.3 Customer Support
Respond to enquiries and complaints
Maintain internal service notes
5.4 Marketing (Where Permitted)
Send service reminders and plan information
Send occasional marketing communications
You may opt out of marketing at any time.
5.5 Legal & Regulatory
Comply with legal obligations
Maintain records for tax, accounting, and regulatory purposes
6. Lawful Bases for Processing
We process personal data under the following lawful bases:
Contract – where processing is necessary to provide services or administer a Care Plan
Legitimate interests – for service communications, operational management, and improving our services
Legal obligation – where required by law or regulation
Consent – for marketing communications where required
7. Marketing Communications
We may send marketing communications where:
You have provided consent; or
We have a legitimate interest and you have not opted out
You can opt out of marketing at any time by:
Using the unsubscribe link in emails
Contacting us directly
Service-related communications (such as appointment updates or safety notices) will continue regardless of marketing preferences.
8. Data Sharing
We may share personal data with:
Engineers and staff involved in delivering services
Trusted third-party service providers (e.g. payment processors, CRM systems)
Regulatory bodies where required
We do not sell personal data.
All third parties are required to handle data securely and lawfully.
9. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including:
Secure systems and access controls
Limited access on a need-to-know basis
Use of reputable third-party software providers
10. Data Retention
We retain personal data only for as long as necessary, including:
Active customers: for the duration of the relationship
Former customers: for legal, accounting, and compliance purposes
Retention periods may vary depending on the nature of the data.
11. Your Data Protection Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of data (where applicable)
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
12. Cookies
Our website may use cookies to:
Improve functionality
Analyse website usage
You can manage cookie preferences through your browser settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
PHP Services
Email: [email protected]
Telephone: 01727 226264
Gas Safe Registered
OFTEC Registered
Which? Trusted Trader
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