Gas Safe registered
Gas work is carried out by suitably qualified Gas Safe registered engineers, so you can be confident your home is in safe hands.
Heat Plus care plans for your LPG boiler and heating system
Choose the level of support that suits your home—from planned annual boiler maintenance to eligible breakdown labour and parts cover, with priority support from our local team.
Every plan includes an annual LPG boiler service and priority booking. Protect and Complete also include eligible breakdown cover, subject to initial assessment, acceptance, plan limits and exclusions.
Heat Plus care plans for your LPG boiler and heating system
Choose the level of support that suits your home—from planned annual maintenance to breakdown labour and replacement-parts cover, with priority booking from our local team.
Every plan includes an annual LPG boiler service, heating-system health check and core membership benefits. Protect includes diagnosis and repair labour for covered boiler and heating-system faults, while Complete also includes eligible replacement parts.
Looking after your heating is about trust. Here’s why local homeowners choose PHP Services.
Worcester Bosch Accredited Installers
Recognised for quality workmanship and installation standards.
Which? Trusted Traders
Endorsed by Which? Trusted Traders and Hertfordshire Trading Standards.
Over 195 customer reviews
Rated 4.9 on Google and 4.8 on Trustpilot
When something goes wrong, it’s never at a convenient time
When your heating or hot water develops a problem, knowing who to call matters. Heat Plus gives you priority access to our local team, proactive annual maintenance and a choice of cover levels to suit your home.
Maintain provides planned maintenance and membership benefits.
Protect adds diagnosis and labour for qualifying heating breakdowns. Complete also includes defined heating-system replacement parts and Plumbing Labour Cover.
When something goes wrong, it’s never at a convenient time
When your heating or hot water stops working properly, it helps to know who to call. Heat Plus combines proactive annual maintenance with priority booking and a choice of three levels of support.
Maintain provides planned annual maintenance and core membership benefits. Protect adds diagnosis and repair labour for covered boiler and heating-system faults. Complete also includes eligible replacement parts and Plumbing Labour Cover.
Heat Plus care plans for your LPG gas boiler and heating system
Annual maintenance, priority booking and a choice of breakdown protection from a trusted local team.
Choose the right level of Heat Plus support
- Maintain — annual boiler service, heating-system health check and membership benefits.
- Protect — everything in Maintain, plus diagnosis and labour for covered heating breakdowns.
- Complete — everything in Protect, plus replacement parts for covered heating repairs and Plumbing Labour Cover.
Protect and Complete breakdown cover starts only after the initial service and assessment, acceptance, payment arrangements and written confirmation from PHP Services.
Why local homeowners trust PHP Services
Gas Safe registered
Gas work is carried out by suitably qualified Gas Safe registered engineers, so you can be confident your home is in safe hands.
Worcester Bosch Accredited Installers
Recognised for quality workmanship and installation standards.
Which? Trusted Traders
Endorsed by Which? Trusted Traders and Hertfordshire Trading Standards.
★★★★★
Over 195 customer reviews
Rated 4.9 on Google and 4.8 on Trustpilot.
When something goes wrong, it’s never at a convenient time
With a PHP Services Care Plan, your boiler, heating, and plumbing are looked after all year round by qualified local engineers — giving you priority support, predictable monthly costs, and one less thing to worry about.
A simple way to look after your heating
Heat Plus helps spread the cost of looking after your LPG boiler and heating system across the year.
Whichever Heat Plus plan you choose, you’ll receive:
• An annual LPG boiler service
• An annual heating-system health check
• Service reminders and ongoing management
• Priority booking with PHP Services
• A reduced Member Rate on eligible additional labour
• A loyalty contribution towards a qualifying replacement boiler
Choose the right level of Heat Plus support
Every plan includes annual maintenance and core membership benefits. Choose the level of breakdown protection that best suits your home.
Heat Plus Maintain
Annual maintenance and membership benefits
Annual LPG boiler service, heating system health check, proactive service management, priority booking and core membership benefits. Breakdown diagnosis and repairs are chargeable.
Heat Plus Protect
Heating breakdown diagnosis and labour
Everything in Maintain, plus diagnosis and repair labour for covered boiler and heating-system faults, technical triage and basic heating-control optimisation. Replacement parts are normally chargeable.
Heat Plus Complete
Heating parts and Plumbing Labour Cover
Everything in Protect, plus eligible replacement parts for covered boiler and heating system repairs and Plumbing Labour Cover. Plumbing parts and materials remain chargeable.
Heat Plus Member
Rate
Receive 5%, 10% or 15% off eligible additional PHP Services labour charges, depending on your membership tier.
Boiler-replacement
loyalty benefit
Continuous membership can provide up to £250 towards a qualifying replacement boiler supplied and installed by PHP Services. Eligible Protect and Complete members may receive an additional £150 following a qualifying BER.
Boiler under manufacturer guarantee?
System Protect and System Complete provide wider heating-system protection without unnecessarily duplicating qualifying manufacturer parts-and-labour cover.
Ongoing care for your heating system
Heat Plus is designed to look after your LPG boiler and heating system over time—not simply respond when something goes wrong. Regular servicing, system health checks and a continuing service history help our team understand your installation and provide informed advice.
If you choose breakdown protection, the initial assessment allows us to confirm your system’s eligibility and identify anything that needs attention before cover begins.
Ongoing care for your heating system
Heat Plus is designed to look after your LPG boiler and heating system over time—not simply respond when something goes wrong. Annual servicing, heating-system health checks and a continuing service and system-condition record help our team understand your installation and provide informed advice.
If you choose Protect or Complete, the required initial service and assessment allows us to confirm your system’s eligibility and identify any work that needs attention before breakdown cover can begin.
How to join Heat Plus
Applying is straightforward, but submitting an enquiry does not automatically activate Heat Plus membership or breakdown cover.
Step 1
Submit your enquiry
Tell us about your property, heating system and preferred plan, if known.
Step 2
We review your enquiry
We review your details, discuss the available options and confirm the appropriate next step.
Step 3
Initial service and assessment
We carry out the required LPG boiler service and Heat Plus eligibility assessment. We’ll explain any work needed before applicable breakdown cover can begin.
Step 4
Your membership is confirmed
Once your system is accepted and payment arrangements are complete, we confirm your membership and any applicable breakdown-cover start date in writing.
Ready to choose the right plan for your home?
Choose the Heat Plus plan that best suits your LPG boiler, home and budget.
Step 1
Choose the plan that suits your home and budget.
Step 2
We carry out an initial boiler service and, where required, a system condition check.
Step 3
Once approved, your plan goes live and you’re covered.
Prices include VAT. 12-month minimum term. Protect and Complete breakdown cover starts only after the required initial service and assessment, acceptance, payment arrangements and written confirmation from PHP Services.
Optional Heat Plus add-ons
Add supplementary servicing or plumbing-labour benefits to an active qualifying Heat Plus plan.
- Annual LPG Gas Fire Service (+£4.00/month) Annual servicing of one eligible LPG gas fire.
- Annual Unvented Cylinder Service (+£5.00/month) Annual servicing and inspection of one eligible unvented hot-water cylinder.
- Plumbing Labour Cover (+£6.99/month) Available with Maintain and Protect. Already included with Complete. Replacement plumbing parts and materials remain chargeable.
Add-ons can be requested with your Heat Plus enquiry or added later, subject to eligibility. Add-ons are supplementary to an active qualifying plan and are not available as standalone monthly subscriptions. Prices include VAT.
LPG Gas Fire Service and Unvented Cylinder Service are annual servicing and inspection benefits. They do not include breakdown or replacement-parts cover.
All plans, benefits and add-ons are subject to eligibility, assessment, plan limits, exclusions and the applicable Heat Plus Plan and Add-On Terms & Conditions . Heat Plus is provided as a maintenance service and is not an insurance product.
What our customers say about PHP Services
We’re proud to be trusted by homeowners across St Albans and the surrounding areas.
★ ★ ★ ★ ★
I honestly cannot recommend this company highly enough. They came to my rescue in a genuine emergency and managed to install a new boiler at incredibly short notice just before Christmas. From the very first contact with Matt, to meeting with Jared and a special mention to apprentice Oscar, they were professional, prompt, and genuinely caring. This makes all the difference when you’re stressed and facing the prospect of Christmas without heating or hot water. The team arrived when they said they would, explained everything clearly, worked efficiently, and treated my home with respect. Nothing felt rushed despite the urgency, and I felt completely looked after throughout the whole process. Outstanding service from start to finish. Reliable, trustworthy, and compassionate — exactly what you want in an emergency. Thank you so much.
Karen Harding
02-01-2026
★ ★ ★ ★ ★
I LOVE, LOVE, LOVE PHP! I've used them for over 8 years and they've done a brilliant job every single time I've used them. They're very professional, trustworthy, are great at communication and are my go to plumbers whenever I have a problem, they've never let me down. Thanks to Adrian this time! Keep up the great work, I wish you did electrics too! x
Candy Queen
01-12-2025
★ ★ ★ ★ ★
I had an excellent experience with PHP Services, and I especially want to thank Matt for his outstanding work. From my very first phone call to the company, everything was handled quickly and professionally. Within just two hours, Matt arrived at my home, diagnosed the issue with my heating system, and replaced the faulty part on the spot. I was really worried since our heating broke down in December and we have two young kids at home. But thanks to Matt’s prompt response and expertise, everything was back up and running in no time. The speed, efficiency, and friendliness were truly impressive. I couldn’t be more grateful to Matt and the entire team at PHP Services. Highly recommended!
Martin Richard
05-12-2025
Ready to find the right Heat Plus plan?
Tell us a few details about your home, LPG boiler and heating system. We’ll review your enquiry, discuss the most suitable plan and explain the initial assessment and eligibility process.
PHP Services has been looking after heating and plumbing systems across St Albans and the surrounding areas since 2008.
Submitting an enquiry does not activate breakdown cover.
Ready to find the right Heat Plus plan?
Tell us a few details about your home, LPG boiler and heating system. We’ll review your enquiry, discuss the most suitable plan and explain the initial assessment and eligibility process.
PHP Services has been looking after heating and plumbing systems across St Albans and the surrounding areas since 2008.
Submitting an enquiry does not activate Heat Plus membership or breakdown cover.
Ready to find the right Heat Plus plan?
Tell us a few details about your home and heating system. We’ll review your enquiry, discuss the most suitable plan and explain the initial assessment and eligibility process.
PHP Services has been looking after heating and plumbing systems across St Albans and the surrounding areas since 2008.
Submitting an enquiry does not activate breakdown cover.
The questions below explain how cover starts, what’s included, and what happens if there’s a problem.
When does Heat Plus membership and breakdown cover start?
Submitting an enquiry does not activate Heat Plus membership or breakdown cover.
We will first review your details and arrange the required initial LPG boiler service and Heat Plus assessment. Once your system has been accepted, any required work has been completed and payment arrangements are in place, PHP Services will confirm your membership start date in writing.
Maintain is a maintenance-only plan and does not include breakdown cover. Breakdown cover under Protect and Complete begins only from the start date confirmed by PHP Services.
What does the initial LPG service and assessment include, and what does it cost?
The initial visit includes a chargeable full LPG boiler service together with the Heat Plus eligibility assessment. Our current LPG boiler service price is £150 including VAT.
Alongside servicing the boiler, we carry out a practical heating-system health check. This includes checking the boiler’s condition and operation, testing the system water, checking the accessible magnetic filter where fitted, reviewing system pressure, looking for visible leaks or corrosion, and checking accessible heating components and controls.
This is not a comprehensive inspection of every component, but it helps us identify existing problems, developing faults and any work required before cover can begin.
There is no separate charge for the Heat Plus assessment when it is completed alongside the initial boiler service. If a separate or later Heat Plus assessment visit is required, the charge is £80 including VAT. Any repairs, cleansing or remedial work required will be discussed and priced before proceeding.
What if work is needed before my system is accepted?
If the assessment identifies faults, contamination or other work needed before your system is suitable for breakdown cover, we will explain the findings and provide a quotation for the required work.
No additional work will be carried out without your approval. You can choose whether to proceed.
Protect or Complete breakdown cover will not begin until the required work has been completed, the system has been accepted and PHP Services has confirmed the cover start date in writing. Where appropriate, Heat Plus Maintain may still be available if the system cannot currently be accepted for breakdown cover.
Is my LPG boiler too old for Heat Plus?
New applications for Protect or Complete are normally limited to boilers no more than 15 years old and remain subject to the initial Heat Plus assessment. An older boiler may still be eligible for Heat Plus Maintain because Maintain does not include breakdown cover.
A continuously covered Protect or Complete boiler is not automatically removed when it reaches 15 years old. It can continue under our 15+ Boiler Status, with qualifying breakdown diagnosis and repair labour continuing while replacement boiler parts become chargeable.
We will confirm the boiler’s age and the available plan options following the initial assessment.
What if my LPG boiler is still under a manufacturer's guarantee?
If your LPG boiler is still protected by a qualifying manufacturer parts-and-labour guarantee, you may be eligible for Heat Plus System Protect or System Complete.
LPG System Protect costs £21.99 per month and LPG System Complete costs £34.99 per month, including VAT.
These plans cover the eligible wider heating system without unnecessarily duplicating the manufacturer’s boiler cover. PHP Services remains your first point of contact. We will provide initial technical triage and diagnosis and, where the fault falls within the boiler guarantee, liaise with or refer the repair to the manufacturer as appropriate.
When the manufacturer’s guarantee ends, an eligible, continuously maintained system can move to the corresponding full Heat Plus plan after PHP Services accepts it.
Is there a minimum contract term?
Yes. All Heat Plus plans have a minimum term of 12 months from the confirmed membership start date.
Plans are normally paid monthly, but monthly payment does not make the plan a monthly rolling agreement during the initial 12-month term.
Continued membership after the minimum term is subject to the applicable Heat Plus Terms & Conditions.
Is my LPG installation eligible for Heat Plus?
Heat Plus is available for eligible domestic LPG heating installations within PHP Services’ applicable LPG competencies, subject to acceptance after the initial service and assessment.
Eligibility depends on the appliance, heating-system condition, installation type and any work required before cover can begin. Submitting an enquiry does not guarantee acceptance.
Are replacement parts included?
It depends on your Heat Plus plan:
Maintain does not include replacement parts.
Protect includes qualifying breakdown diagnosis and repair labour, but replacement parts are normally chargeable.
Complete includes eligible replacement parts for covered boiler and heating-system repairs, subject to boiler age, benefit limits and plan exclusions.
Plumbing Labour Cover under Complete covers qualifying repair labour only; plumbing parts and materials remain chargeable.
For boilers continuing under 15+ Boiler Status, replacement boiler parts are customer-funded.
What is included in Plumbing Labour Cover?
Plumbing Labour Cover is included with Heat Plus Complete and can be added to Maintain or Protect for an additional monthly charge.
It covers labour for qualifying local repairs to eligible internal domestic plumbing. Replacement parts and materials remain chargeable.
It is not unlimited whole-property plumbing cover. Exclusions include sanitaryware replacement, concealed specialist equipment, buried or underground pipework, drainage clearance, specialist leak detection, accidental or frost damage, and other items detailed in the Heat Plus Terms & Conditions.
Does Heat Plus include inhibitor treatment or system cleansing?
Annual water-quality testing is included with every Heat Plus plan.
On Maintain, inhibitor and other treatment chemicals are chargeable. Protect and Complete include reasonable ongoing inhibitor top-up where required to maintain an otherwise satisfactory system after it has been accepted onto Heat Plus.
Initial inhibitor treatment required to bring a system up to an acceptable condition remains chargeable. Powerflushing, system cleansing and treatment required to rectify sludge, scale or contamination are also chargeable on all plans.
How quickly will you respond to a breakdown?
Heat Plus is not an emergency or out-of-hours service.
For qualifying breakdowns under Protect and Complete, our working service targets are:
Urgent issues — normally an initial response or attendance within one working day.
Non-urgent issues — normally within two working days.
Jobs are prioritised according to safety, severity and customer vulnerability. Where LPG competency is required, PHP Services will allocate an appropriately qualified engineer. These are response or attendance targets and not guaranteed repair-completion times.
What is the Heat Plus Member Rate?
The Heat Plus Member Rate is a tiered discount on eligible additional PHP Services standard labour charges for work outside your plan cover:
Maintain — 5%
Protect — 10%
Complete — 15%
The Member Rate does not apply to parts, materials, equipment, subcontracted or specialist work, major installations or projects, or boiler installations. It does not normally combine with other promotions or discounts.
How does the boiler-replacement loyalty benefit work?
Continuous Heat Plus membership can provide a contribution towards a qualifying replacement boiler supplied and installed by PHP Services:
Under 1 year — no contribution
1–2 years — £100
3–4 years — £150
5 years or more — £250
Protect and Complete members may receive an additional £150 if PHP Services declares the covered boiler beyond economic repair, provided they have completed at least 12 continuous months of eligible breakdown cover immediately beforehand.
The maximum combined loyalty and BER contribution is £400. There is no cash alternative, and the benefit does not normally combine with another boiler-installation promotion.
Are my LPG tank, cylinders and fuel-supply equipment covered?
No. Heat Plus covers the eligible LPG boiler and heating system, but not the LPG storage or fuel-supply installation.
Bulk tanks, cylinders, regulators, changeover equipment, valves, gauges, telemetry equipment and external or underground LPG supply pipework are not covered for repair or replacement.
We will inspect the relevant LPG supply and storage arrangement for visible safety or compliance concerns. If a reported heating breakdown is diagnosed as an excluded LPG supply problem, the reasonable initial diagnosis remains covered under Protect or Complete, but correcting the supply problem is chargeable.
